Dampak Pelanggaran Etika Bisnis terhadap Reputasi Perusahaan di PT Garuda Indonesia

Authors

  • Muhammad Fahmy Mayadi Universitas Pembangunan Jaya
  • Awang Rivaldo Universitas Pembangunan Jaya
  • Lukman Hakim Universitas Pembangunan Jaya
  • Mohamad Zein Saleh Universitas Pembangunan Jaya

DOI:

https://doi.org/10.54066/jmbe-itb.v3i1.2816

Keywords:

Trust, Company, Transparency, Accountability

Abstract

This paper analyzes the impact of business ethics violations on the reputation of PT Garuda Indonesia, Indonesia's national airline. This research examines various cases of business ethics violations that have occurred in the company, including corruption, misuse of funds, and flight safety violations. The analysis shows that business ethics violations have led to a decline in public trust, financial losses, and damage to the company's international image. This paper also discusses reputation recovery strategies that PT Garuda Indonesia can implement, such as good corporate governance, increased transparency and accountability, and effective public communication programs. This research highlights the importance of business ethics in building and maintaining corporate reputation, and provides recommendations for PT Garuda Indonesia to prevent future business ethics violations and rebuild public trust.

References

Brammer, S., & Millington, A. (2008). Corporate social responsibility and firm value: A meta-analysis. Journal of Business Ethics, 83(2), 263-276. https://doi.org/10.1007/s10551-007-9623-2

Brown, T. J., & Dacin, P. A. (1997). The company and the product: Corporate associations and consumer product evaluations. Journal of Marketing, 61(4), 68-84. https://doi.org/10.2307/1251798

Carroll, A. B., & Buchholtz, A. K. (2014). Business & society: Ethics, sustainability, and stakeholder management (9th ed.). Cengage Learning.

Coombs, W. T. (2007). Corporate communication: Managing for crisis, reputation, and engagement. Sage Publications.

Entman, R. M. (1993). Framing: Toward clarification of a fractured paradigm. Journal of Communication, 43(4), 51-58. https://doi.org/10.1111/j.1460-2466.1993.tb01304.x

Ferrell, O. C., Fraedrich, J., & Ferrell, L. (2013). Business ethics: Ethical decision making and cases (9th ed.). Cengage Learning.

Fombrun, C. J. (1996). Reputation: Realizing value from the corporate image. Harvard Business School Press.

Kant, I. (1785). Groundwork of the metaphysics of morals (J. W. Ellington, Trans.). Hackett Publishing Company.

Keller, K. L. (2013). Strategic brand management: Building, measuring, and managing brand equity (4th ed.). Pearson Education.

Lee, J., & Lee, H. (2008). The influence of corporate social responsibility on customer loyalty: The mediating role of corporate image and trust. Journal of Business Ethics, 81(2), 275-286. https://doi.org/10.1007/s10551-007-9514-1

Mill, J. S. (1863). Utilitarianism. Longmans, Green, and Co.

Rawls, J. (1971). A theory of justice. Harvard University Press.

Sweeney, J. C., & Webb, D. J. (2003). The impact of corporate social responsibility on firm value: An empirical examination. Journal of Business Ethics, 46(1), 1-11. https://doi.org/10.1023/A:1024280313756

Tenbrunsel, A. E., & Messick, D. M. (2004). Ethical fading: The role of self-deception in unethical behavior. Academy of Management Review, 29(1), 224-236. https://doi.org/10.5465/amr.2004.12736080

Trevino, L. K., & Nelson, K. A. (2007). Managing business ethics: Straight talk about how to do it right (4th ed.). John Wiley & Sons.

Downloads

Published

2024-12-24

How to Cite

Muhammad Fahmy Mayadi, Awang Rivaldo, Lukman Hakim, & Mohamad Zein Saleh. (2024). Dampak Pelanggaran Etika Bisnis terhadap Reputasi Perusahaan di PT Garuda Indonesia. JURNAL MANAJEMEN DAN BISNIS EKONOMI, 3(1), 389–396. https://doi.org/10.54066/jmbe-itb.v3i1.2816