OCTIA DEA AYU AMANDA; ANDI MUHAMMAD SADAT; RAHMI RAHMI. Pengaruh Customer Relationship Management (CRM) dan Service Quality terhadap Customer Loyalty Melalui Customer Satisfaction Pelanggan Indomaret : (Studi Kasus Pelanggan Indomaret DKI Jakarta). JURNAL MANAJEMEN DAN BISNIS EKONOMI, [S. l.], v. 3, n. 2, p. 125–143, 2025. DOI: 10.54066/jmbe-itb.v3i2.3124. Disponível em: https://jurnal.itbsemarang.ac.id/index.php/JMBE/article/view/3124. Acesso em: 10 mar. 2025.