Octia Dea Ayu Amanda, Andi Muhammad Sadat, Rahmi Rahmi. Pengaruh Customer Relationship Management (CRM) dan Service Quality terhadap Customer Loyalty Melalui Customer Satisfaction Pelanggan Indomaret : (Studi Kasus Pelanggan Indomaret DKI Jakarta). JMBE-ITB [Internet]. 2025 Mar. 5 [cited 2025 Mar. 10];3(2):125-43. Available from: https://jurnal.itbsemarang.ac.id/index.php/JMBE/article/view/3124