Peran Kelelahan Emosional Pada Pemediasian Work Life Balance Terhadap Kinerja Proyek Pada Software House di Wilayah Malang Raya
DOI:
https://doi.org/10.54066/jrime-itb.v1i3.247Keywords:
emotional exhaustion, project performance, work-life balanceAbstract
The current work environment that is enacted is designed to have work interactions that have a positive impact on the personal life domain of employees and in particular they impact work-life balance. This research was conducted by examining the relationship between work life balance and project performance and emotional exhaustion as a mediation. The population in this study were software developer workers in Malang Raya with a total of 21 software houses. The sample technique uses non-probability, the number of respondents is 126 respondents. Data processing using SMART PLS 3.0 software. The results showed that emotional exhaustion had a significant negative effect on the project performance of professionals working in software development projects. Work-life balance has a significant negative effect on project emotional exhaustion of professionals working in software development projects. Work-life balance does not significantly affect the project performance of professionals working in software development projects. Emotional exhaustion perfectly mediates the effect of work life balance on the project performance.
References
Aruldoss, A., Berube Kowalski, K., Travis, M. L., & Parayitam, S. (2021). The relationship between work–life balance and job satisfaction: moderating role of training and development and work environment. In Journal of Advances in Management Research. https://doi.org/10.1108/JAMR-01-2021-0002
Beauregard, T. A., & Henry, L. C. (2009). Making the link between work-life balance practices and organizational performance. Human Resource Management Review, 19(1). https://doi.org/10.1016/j.hrmr.2008.09.001
Bianchi, R., & Brisson, R. (2019). Burnout and depression: Causal attributions and construct overlap. Journal of Health Psychology, 24(11). https://doi.org/10.1177/1359105317740415
Çetinkanat, A. C., & Kösterelioğlu, M. A. (2016). Relationship between Quality of Work Life and Work Alienation: Research on Teachers. Universal Journal of Educational Research, 4(8). https://doi.org/10.13189/ujer.2016.040806
Chen, H., Green, Y., & Williams, K. (2021). Does perceived manager support reduce hotel supervisors’ emotional exhaustion? The mediating role of control over time and negative emotions. International Hospitality Review. https://doi.org/10.1108/ihr-03-2021-0024
Cole, M. S., Bernerth, J. B., Walter, F., & Holt, D. T. (2010). Organizational justice and individuals’ withdrawal: Unlocking the influence of emotional exhaustion. Journal of Management Studies, 47(3). https://doi.org/10.1111/j.1467-6486.2009.00864.x
Crompton, R., & Lyonette, C. (2006). Work-life “balance” in Europe. Acta Sociologica, 49(4). https://doi.org/10.1177/0001699306071680
Duan, S. X., Deng, H., & Wibowo, S. (2023). Exploring the impact of digital work on work–life balance and job performance: a technology affordance perspective. Information Technology and People. https://doi.org/10.1108/ITP-01-2021-0013
Foanto, E. F., Tunarso, E. B., & Kartika, E. W. (2020). Peran Work Life Balance Terhadap Kinerja Karyawan Melalui Komitmen Afektif Sebagai Variabel Mediasi Pada Karyawan Hotel Berbintang Tiga Di Makassar, Sulawesi Selatan. Jurnal Manajemen Perhotelan, 6(1), 37–45.
Greenhaus, J. H., Collins, K. M., & Shaw, J. D. (2003). The relation between work-family balance and quality of life. Journal of Vocational Behavior, 63(3). https://doi.org/10.1016/S0001-8791(02)00042-8
Guest, D. E. (2002). Perspectives on the study of work-life balance. Social Science Information, 41(2). https://doi.org/10.1177/0539018402041002005
Hämmig, O., & Bauer, G. (2009). Work-life imbalance and mental health among male and female employees in Switzerland. International Journal of Public Health, 54(2). https://doi.org/10.1007/s00038-009-8031-7
Hobfoll, S. E., & Ford, J. S. (2007). hobfoll2007 COR. Encyclopedia of Stress, 2(2004), 562–567.
Irfan, M., Khalid, R. A., Kaka Khel, S. S. U. H., Maqsoom, A., & Sherani, I. K. (2023). Impact of work–life balance with the role of organizational support and job burnout on project performance. Engineering, Construction and Architectural Management, 30(1), 154–171. https://doi.org/10.1108/ECAM-04-2021-0316
Johari, J., Yean Tan, F., & Tjik Zulkarnain, Z. I. (2018). Autonomy, workload, work-life balance and job performance among teachers. International Journal of Educational Management, 32(1). https://doi.org/10.1108/IJEM-10-2016-0226
Koch, A. K., & Adler, M. (2019). Emotional exhaustion and innovation in the workplace—a longitudinal study. Industrial Health, 56(6). https://doi.org/10.2486/indhealth.2017-0095
Lam, S. S. K., Chen, X. P., & Schaubroeck, J. (2002). Participative decision making and employee performance in different cultures: The moderating effects of allocentrism/idiocentrism and efficacy. Academy of Management Journal, 45(5). https://doi.org/10.2307/3069321
Lazǎr, I., Osoian, C., & Raţiu, P. (2010). The role of work-life balance practices in order to improve organizational performance. In European Research Studies Journal (Vol. 13, Issue 1). https://doi.org/10.35808/ersj/267
Lee, L., & Madera, J. M. (2019). A systematic literature review of emotional labor research from the hospitality and tourism literature. In International Journal of Contemporary Hospitality Management (Vol. 31, Issue 7). https://doi.org/10.1108/IJCHM-05-2018-0395
Lewis, S., Gambles, R., & Rapoport, R. (2007). The constraints of a “work-life balance” approach: An international perspective. International Journal of Human Resource Management, 18(3). https://doi.org/10.1080/09585190601165577
Li, X., Mai, Z., Yang, L., & Zhang, J. (2020). Human Resource Management Practices, Emotional Exhaustion, and Organizational Commitment–With the Example of the Hotel Industry. Journal of China Tourism Research, 16(3). https://doi.org/10.1080/19388160.2019.1664960
Lindhard, S., & Larsen, J. K. (2016). Identifying the key process factors affecting project performance. Engineering, Construction and Architectural Management, 23(5). https://doi.org/10.1108/ECAM-08-2015-0123
Liu, Y., Wang, M., Chang, C. H., Shi, J., Zhou, L., & Shao, R. (2015). Work-family conflict, emotional exhaustion, and displaced aggression toward others: The moderating roles of workplace interpersonal conflict and perceived managerial family support. Journal of Applied Psychology, 100(3). https://doi.org/10.1037/a0038387
Medler-Liraz, H., & Seger-Guttmann, T. (2018). Authentic Emotional Displays, Leader–Member Exchange, and Emotional Exhaustion. Journal of Leadership and Organizational Studies, 25(1). https://doi.org/10.1177/1548051817725266
Mendis, M. D. V. S., & Weerakkody, W. A. S. (2018). The impact of work life balance on employee performance with reference to telecommunication industry in Sri Lanka: a mediation model. Kelaniya Journal of Human Resource Management, 12(1). https://doi.org/10.4038/kjhrm.v12i1.42
Nauman, S., Fatima, T., & Haq, I. U. (2018). Does despotic leadership harm employee family life: Exploring the effects of emotional exhaustion and anxiety. Frontiers in Psychology, 9(MAY), 1–12. https://doi.org/10.3389/fpsyg.2018.00601
Scope, E. E. (1998). WORK/PERSONAL LIFE BALANCE: A CONSTRUCT DEVELOPMENT STUDY. Dissertation.
Shaffer, M. A., Sebastian Reiche, B., Dimitrova, M., Lazarova, M., Chen, S., Westman, M., & Wurtz, O. (2016). Work- and family-role adjustment of different types of global professionals: Scale development and validation. Journal of International Business Studies, 47(2). https://doi.org/10.1057/jibs.2015.26
Sirisomboonsuk, P., Gu, V. C., Cao, R. Q., & Burns, J. R. (2018). Relationships between project governance and information technology governance and their impact on project performance. International Journal of Project Management, 36(2). https://doi.org/10.1016/j.ijproman.2017.10.003
Son, S. Y. (2014). The Effects of Perceived Organizational Support and Abusive Supervision on Employee’s Turnover Intentions: The Mediating Roles of Psychological Contract and Emotional Exhaustion. International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 8(4), 1081–1087.
Tziner, A., Rabenu, E., Radomski, R., & Belkin, A. (2015). Work stress and turnover intentions among hospital physicians: The mediating role of burnout and work satisfaction. Revista de Psicologia Del Trabajo y de Las Organizaciones, 31(3). https://doi.org/10.1016/j.rpto.2015.05.001
Waizenegger, L., McKenna, B., Cai, W., & Bendz, T. (2020). An affordance perspective of team collaboration and enforced working from home during COVID-19. European Journal of Information Systems, 29(4). https://doi.org/10.1080/0960085X.2020.1800417
Wang, X., & Wang, H. (2017). How to survive mistreatment by customers: Employees’ work withdrawal and their coping resources. International Journal of Conflict Management, 28(4). https://doi.org/10.1108/IJCMA-11-2016-0089
Widyastuti, N., & Rahardja, E. (2018). Analisis Pengaruh Stres Kerja, Kompensasi, Dan Employee Engagementterhadap Kinerja Pegawai (Studi Pada Pegawai PDAM Tirta Moedal Kota Semarang). Diponegoro Journal of management, 7(1), 1–13.
Wu, G., Hu, Z., & Zheng, J. (2019). Role stress, job burnout, and job performance in construction project managers: The moderating role of career calling. International Journal of Environmental Research and Public Health, 16(13). https://doi.org/10.3390/ijerph16132394
