JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME)

Strategi Peningkatan Kualitas Pelayanan Kesehatan Melalui Implementasi Sistem Manajemen Mutu ISO 9001:2015

Kartono Kartono — 2024-11-02

The aim of this research is to identify strategies that can be implemented to improve the quality of health services through QMS ISO 9001:2015 and their impact on patient satisfaction and operational efficiency. This research uses a qualitative approach with a case study method in several hospitals that have implemented ISO 9001:2015. Data was collected through interviews with management, staff and patients, as well as analysis of documents related to the implementation of SMM. The results of this research show the implementation of Quality Management Principles: Hospitals that implement ISO 9001:2015 principles, such as customer focus and a risk-based approach, experience an increase in patient satisfaction and a reduction in complaints. Staff Involvement Staff involvement in the quality management process through training and feedback sessions has been proven to increase their motivation and commitment to quality standards. Performance Measurement: The use of clear performance indicators allows hospitals to identify strengths and weaknesses in their services, thereby facilitating continuous improvement. Patient Feedback : Hospitals that routinely collect and analyze patient feedback can identify areas for improvement, which has a positive impact on the overall patient experience. Continuous Improvement: By implementing the PDCA (Plan-Do-Check-Act) cycle, hospitals can ensure that their processes and procedures are always updated and relevant.

Analisis Pengaruh Kualitas Manajemen Operasional Terhadap Kinerja Perusahaan

Sri Puspita Sari — 2024-11-25

This research aims to analyze the influence of operational management quality on company performance. Quality operational management is considered a key factor in creating efficiency, effectiveness and competitiveness. The research results show that there is a significant positive relationship between the quality of operational management and company performance. Aspects such as good planning, process control and continuous improvement contribute greatly to achieving company goals. Additionally, companies that implement good operational management practices demonstrate higher levels of customer satisfaction and reduced operational costs. These findings emphasize the importance of investing in the quality of operational management to improve company performance and competitiveness in an increasingly competitive market. Recommendations for companies include training operational managers, implementing information technology, and emphasizing a culture of continuous improvement.

Pengaruh Fitur Aplikasi Terhadap Kepuasan Kerja Driver Maxim Di Kota Makassar

Akbal Akbal — 2024-11-25

AKBAL, 2024.The purpose of this study is to find out how application features have an impact on the job satisfaction of Maxim drivers in the city of Makassar. This study uses a quantitative approach with a total of 91 respondents. The driver is sampled by saturation or probability sampling techniques. The results show that the application feature variable has a positive impact on driver satisfaction, with the t-count value being greater than the t-table (15.172 greater than 0.677) and the significant value being less than 0.05 (0.000 lower than 0.05) features.

Persepsi Masyarakat terhadap Kinerja Pegawai di Kantor Kecamatan Marusu Kabupaten Maros

Andi Nuryadin — 2024-12-06

Public Perception of Employee Performance at the Marusu District Office, Maros Regency. STIM-LPI Makassar Management Science Study Program Thesis (supervised by Dr. Andi Nuryadin S.E., M.Si. and Dr. Andi Hendra Syam, S.E., M.Si.). This research aims to determine the public's perception of the quality of public services at the Marusu District office, Maros Regency, which until now has not been known, regarding service procedures, certainty of completion time, completeness of facilities and infrastructure, employee behavior, and comfort. This research is a qualitative descriptive research with Respondents consisted of community leaders, youth leaders, religious leaders and women leaders as well as sub-district leaders. Data collection was carried out using observation, interviews and documentation techniques. The data analysis technique used is an interactive analysis technique including data collection, data reduction, data presentation, then drawing conclusions. The results of this research show that the public's perception of service users at the Marusu sub-district office, Maros Regency, is that aspects of public service procedures are easy to access, aspects of facilities and infrastructure are still lacking. Improving the provision of public services in Marusu sub-district, Maros district still depends on the number of queues and the public's perception of friendliness, politeness and comfort is considered good.

Strategi Pengembangan Bisnis Melalui Pendekatan Business Model Canvas pada Usaha Craftwave.id

Mia Putri Yeza — 2024-12-07

This research explores the application of the Business Model Canvas (BMC) approach to develop Craftwave.id, a digital service provider specializing in website creation and Instagram content management. The study employs a qualitative descriptive methodology, emphasizing a comprehensive analysis of nine key elements of the BMC framework, including customer segmentation, value propositions, and revenue streams. Findings reveal that by optimizing digital marketing channels and strategic partnerships, Craftwave.id can effectively expand its market reach and improve operational efficiency. The implications suggest the potential for increased revenue and sustained competitiveness in the evolving digital landscape.

Strategi Pemasaran Digital untuk Meningkatkan Brand Awareness di Era E-Commerce

Muhammad Rifaldi — 2024-12-14

This research explores digital marketing strategies aimed at enhancing brand awareness in the e-commerce era. With the significant shift towards online shopping, brand awareness has become a critical component for businesses. The study utilizes qualitative methods to gather insights on user experiences and perceptions regarding digital marketing and brand awareness. Findings indicate that effective digital marketing strategies, including social media engagement, influencer collaborations, and data analysis, significantly influence brand visibility and consumer interaction. The implications suggest that businesses must adapt their marketing strategies to leverage digital platforms for improved consumer connections and brand recognition..

Analisis Perlakuan Akuntansi Psak No. 10 Atas Selisih Kurs dan Transaksi Mata Uang Asing pada PT Kalbe Farma Tahun 2022

Yumna Qoni’atun Sholihah — 2024-12-18

This research analyzes the management of foreign currency transactions and the impact of exchange rate differences on the financial statements of PT Kalbe Farma, a leading pharmaceutical company in Indonesia. Using a qualitative approach with literature study methods and secondary data analysis, this research focuses on the healthcare sector, which is understudied in the context of exchange rate fluctuation risk management. The results show that PT Kalbe Farma has implemented accounting treatments in accordance with PSAK No. 10 for foreign currency transactions. Exchange rate differences are recognized in the income statement, significantly impacting the company's financial position. Although the company has planned risk management strategies such as foreign currency purchases and intensive monitoring, it has not implemented a formal hedging policy. These findings are expected to provide valuable insights for PT Kalbe Farma in optimizing financial management amidst global foreign exchange market volatility.