Nisifa Prila Anisa, Rizqi Angelika Sumardi, Nabilla Kusuma Dewi, and Mohamad Zein Saleh. “Enhancing Service Quality Through Employee Training and Development: A Literature Review”. Jurnal Riset Manajemen, vol. 2, no. 4, Oct. 2024, pp. 19-31, doi:10.54066/jurma.v2i4.2549.